Mr. Cooper Started Foreclosure in New York? Here's What Homeowners Need to Know.

Mr. Cooper — formerly known as Nationstar Mortgage — is one of the largest non-bank servicers in the country and has become one of the more common names we see on New York lis pendens filings. If Mr. Cooper is your servicer, the process and options are the same as with any major bank, but the people and contacts you need to reach are specific to their loss mitigation operation.

Who Is Mr. Cooper?

Mr. Cooper rebranded from Nationstar Mortgage in 2017 but operates the same loan portfolio. If you have a loan with Nationstar, your servicer is now Mr. Cooper. Some homeowners are surprised to find their mortgage was transferred to Mr. Cooper after closing — servicer transfers are common and don't change your loan terms, but they do change who you need to contact.

Loss Mitigation Options with Mr. Cooper

Loan Modification — Mr. Cooper reviews applications for both proprietary modification programs and investor-specific programs (Fannie Mae/Freddie Mac FLEX Modification, FHA modifications, VA modifications). A complete hardship package is required. Modification approvals typically include a 3-month trial payment period before the permanent modification is finalized.

Short Sale — Mr. Cooper participates in short sales when the homeowner cannot sustain a mortgage even with modification. Their short sale team requires a complete seller's package and will order their own BPO.

Repayment Plans / Forbearance — Available for temporary hardships. If your income has recovered or stabilized, this may allow you to bring the account current over time.

What Makes Mr. Cooper Different

Mr. Cooper operates heavily through online portals and automated systems. This can make the process feel impersonal and difficult to navigate — especially when you're trying to reach an actual decision-maker about your loss mitigation file. Knowing which escalation paths exist within their organization is critical to keeping your file from sitting for weeks with no movement.

How We Help With Mr. Cooper Files

  • Full review of your situation and which option fits

  • Loss mitigation package preparation, complete and correct

  • Direct communication with Mr. Cooper's loss mitigation team

  • Escalation when files stall (and they do)

  • Coordination with licensed NY attorneys for court matters

No upfront fees. We earn our compensation at resolution.

Call (646) 600-5995 or submit the form below for a free consultation.

Results depend on lender, investor, and court approval. No specific outcome is guaranteed. ProForeclosure.com is not affiliated with or endorsed by Mr. Cooper or Nationstar Mortgage. We are not attorneys. NY residents: free housing counseling at 800-342-3736. No upfront fees per FTC MARS Rule. 3-day right to cancel per NY GBL §265-b.