Shellpoint Mortgage or NewRez Foreclosure in New York — Your Path Forward

Shellpoint Mortgage Servicing and NewRez LLC are affiliated entities under the same corporate parent (Rithm Capital, formerly New Residential Investment Corp). If either name appears on your mortgage statements or foreclosure notices, you're dealing with the same loss mitigation infrastructure.

Shellpoint/NewRez has grown rapidly through acquisitions and now services a large and diverse portfolio of loans across New York. Their loss mitigation operation has the capacity to work through complex files — but like any large servicer, the process requires careful navigation.

Your Loan May Have Been Transferred to Shellpoint/NewRez

Many homeowners are surprised to find Shellpoint or NewRez is their servicer because they never chose them. Servicer transfers happen when loans are bought, sold, or moved between companies. You may have originally closed with a bank that is long gone. This is normal — your loan terms don't change, but who you need to talk to does.

Loss Mitigation Options

Loan Modification — Shellpoint/NewRez reviews modifications under both proprietary guidelines and investor-specific programs (Fannie Mae, Freddie Mac, FHA, VA, private label trusts). A complete Request for Mortgage Assistance (RMA) is required.

Short Sale — Shellpoint participates in short sales and has a defined process for marketing period, offer submission, and approval. Timeline from offer submission to approval typically runs 45–90 days depending on investor.

Forbearance and Repayment Plans — Available for qualifying temporary hardships.

How We Help with Shellpoint/NewRez Files

  • Full assessment: which option fits your situation and your loan's investor guidelines

  • Complete financial package — Shellpoint's RMA requirements, fully documented

  • Direct communication with their loss mitigation team

  • Escalation when files are not moving

  • Coordination with licensed NY attorneys for court matters

No upfront fees. Compensation at resolution only.

Call (646) 600-5995 or use the form below.

Results depend on lender, investor, and court approval. No specific outcome is guaranteed. ProForeclosure.com is not affiliated with or endorsed by Shellpoint Mortgage Servicing or NewRez LLC. We are not attorneys. NY residents: free housing counseling at 800-342-3736. No upfront fees per FTC MARS Rule. 3-day right to cancel per NY GBL §265-b.